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FAQ's

What is your return policy?

We want to ensure you are confident ordering from us, and that if something goes wrong we will work with you to make it right. Because of the nature of some of the items we sell, and the complex shipping requirements, unfortunately not everything can

What is Package Protection from AfterShip?

We offer package protection and insurance through AfterShip. You will see this option on all orders over $10 at checkout:. Pricing for insurance is $1.50 per $100, and covers the package from when it leaves our warehouse through to when it's successf

How do I cancel or modify an order?

Changing/Modifying an Order. Because of how quickly our system processes orders, and sends these off for fulfilment, we are unable to modify orders after they have been submitted. Cancelling an Order or Item(s). Like with the above statement regardin

Can I pick my order up from you in Seattle?

Unfortunately due to the Washington State Ammo Tax we're unable to offer local pickup as we have been advised this would count as establishing a retail presence, and require us to collect this per round tax. WA residents can purchase from us, but we

What do I do if my order is lost, stolen or damaged in transit?

We offer AfterShip Protection during checkout, which covers lost/damaged/stolen orders. You can read the full terms and conditions here. The cost starts at $1.50 per $100 of order value and claims are usually processed within 2-3 days of all required

What do I do if I only received part of my order?

Sometimes your order may ship in multiple different parts, depending on how large it is, or who has stock available. You may receive multiple tracking numbers for your order, and you can view these by following the instructions on Tracking Orders pag

How do I track my orders?

You can track your order two ways:. If you have an account:. Log in, or create an Account, and go to the Orders page. From there you can click on Track for any order that has at least one shipment on the way, and view the status of your orders. If yo

What are your shipping costs?

We don’t believe in surprising you with shipping or handling charges when you get to the checkout, or excessive shipping charges because of where you live, which is why we use flat rate or free shipping where possible. Sometimes, for particularly lar

How long do orders take to process and ship?

Wondering if your order has shipped yet?. Express orders are usually processed within 0-2 business days, and Standard orders within 1-5 business days. Due to ongoing supply chain disruptions, and recent high capacity magazine bans, order backlogs are

How are orders packed?

We use discrete, plain boxes for all our orders, with no text identifying the contents to try and dissuade prying eyes and package thieves. Orders containing ammunition or batteries will have the legally required identifying logos, but these do not e