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FAQ's

What is your return policy?

We want to ensure you are confident ordering from us, and that if something goes wrong we will work with you to make it right. Because of the nature of some of the items we sell, and the complex shipping requirements, unfortunately not everything can

How do I cancel or modify an order?

Changing/Modifying an Order. Because of how quickly our system processes orders, and sends these off for fulfilment, we are unable to modify orders after they have been submitted. Cancelling an Order or Item(s). Like with the above statement regardin

Can I pick my order up from you in Seattle?

Unfortunately due to the Washington State Ammo Tax we're unable to offer local pickup as we have been advised this would count as establishing a retail presence, and require us to collect this per round tax. WA residents can purchase from us, but we

How are orders packed?

We use discrete, plain boxes for all our orders, with no text identifying the contents to try and dissuade prying eyes and package thieves. Orders containing ammunition or batteries will have the legally required identifying logos, but these do not e

New Website FAQ's

Welcome to the new home of Saint Barbs - This page contains important information for customers that may have placed orders prior to the change on the 16th of February. Why the new website?. We outgrew our old website so have migrated to a new websit

Order Tracking and Insurance

All orders from Saint Barbs are insured by Route, at no extra cost. After you place an order you'll receive an email from Route with tracking information, and information on how to submit a claim in the event that something goes wrong. What is Route

Bonus Store Credit

IMPORTANT. You'll see a wide range of products in our store with red text showing Bonus $xx.xx Store Credit. You can view your current Store Credit balance by logging in to your account, and any available credit will appear at checkout. You can find

Special Requests for Oders

When placing an order, it's important to note that we may not be able to accommodate all special requests that you place in the order notes. Here are how we address some of the common requests:. Signature or No Signature on Delivery. Most orders for