What is your return policy?Updated 2 months ago

We want to ensure you are confident ordering from us, and that if something goes wrong we will work with you to make it right. Because of the nature of some of the items we sell, and the complex shipping requirements, unfortunately not everything can be returned.

You can also only submit one return per order, so please make sure you include all items to be returned when submitting and shipping your return.

Steps to Request a Return:

1. Check Eligibility Based on Reason for Return

Mistake With Shipment or Product

If we sent the wrong item, or quantity, you can return this to us at any time within 30 days of delivery for a full refund, including any shipping costs. Items must be in the same condition they were when leaving our warehouse.

Changed Your Mind

If you choose your mind any any time within 30 days of delivery of an item we will offer a full refund for the product. Shipping fees are non-refundable. Items must be in the same condition they were when leaving our warehouse.

Items showing minor signs of use (e.g box is open, optic was mounted once, missing box/manuals etc..) will incur a restocking fee of 20%.

Heavily used or damaged items cannot be returned. If in doubt, let us know and we’ll ask for photos to give you an idea of whether a return is possible.

Failed Delivery

If a shipment is returned to us because it could not be delivered, or from an FFL because of a failed background check or incomplete transfer, we reserve the right to retain a 20% restocking fee from any refund we may provided.

Damaged in Transit

You can find more information, and options, at the following page: My Order was Lost/Stolen/Damaged in Transit

Defective Items

For items that are defective, you must work directly with the manufacturer to have this resolved. If you are unable to locate the manufacturers contact information reach out to us and we'll help out.

If a manufacturer does not offer a warranty of at least 30 days, contact us and we'll help out.

Special Exception: Ammunition, Tannerite, Aerosols/Liquids/Powders - No Returns
All sales of Ammunition, Tannerite and Aerosols/Liquids/Powder are final. No returns are accepted due to safety reasons and shipping restrictions on these items.

Special Exception: Firearms - No Returns

It is extremely important that you fully inspect any firearms while they are in the custody of your FFL, looking for any issues such as incorrect product model. Unless you have received the incorrect product, we do not accept returns on firearms.

Special Exception: Flamethrowers - No Returns

For safety reasons, and carrier restrictions, flamethrowers are unable to be returned.

Shipping and AfterShip insurance fees are non-refundable.

Step 2 - Request a Return

Go to our returns page to request a label - https://saintbarbs.returnscenter.com/

Step 3 - Ship your items back to us

Please use the packaging it arrived in, if possible, and ensure all items are included (along with the return information).

Returns must be shipped within 2 weeks of your return being approved. If they are not shipped within those 2 weeks, the return will be cancelled and cannot be resubmitted.

Step 4 - Your Return is Processed

Once your return is received, we may take up to 10 business days to process your items.

Step 5 - Refund or Replacement is Sent

Once processing is completed, we will send your replacement, or refund to your original payment method.

We reserve the right to temporarily or permanently restrict the ability for a customer to submit returns if we detect excessive return requests. This is only done in extremely rare circumstances.