We offer AfterShip Protection during checkout, which covers lost/damaged/stolen orders. You can read the full terms and conditions here. The cost starts at $1.50 per $100 of order value and claims are usually processed within 2-3 days of all required information being submitted.
Please Note: Sometimes an order is marked as delivered, and may not show up for another 1-2 days, or may have been left at a parcel locker. You can check the tracking information on your order for any additional notes.
If you have an issue with your order, and your purchased AfterShip Protection, simply click the below link to start the claims process:
If you did not choose to purchase AfterShip Protection, reach out to us and we will begin the claim on your behalf, however it will be up to their discretion as to whether they will cover your order, and it can take up to 3 weeks to be resolved.
AfterShip protection is only $1.50 per $100 of your order, and we strongly encourage our customers to take advantage of the additional protection and speed of resolution of claims that this offers, above and beyond what the carriers will cover.
If you would like to submit a claim yourself, instructions for all our carriers can be found at the following links:
Once the carriers investigation is complete, and your package is confirmed as lost, we'll then either offer a refund, or replacement (if stock is available), if the carrier does not reimburse you directly.