We want to ensure you are confident ordering from us, and that if something goes wrong we will work with you to make it right. Because of the nature of some of the items we sell, and the complex shipping requirements, unfortunately not everything can be returned.
You can also only submit one return per order, so please make sure you include all items to be returned when submitting and shipping your return.
Steps to Request a Return:
1. Check Eligibility Based on Reason for Return
Mistake With Shipment or Product
If we sent the wrong item, or quantity, you can return this to us at any time within 30 days of delivery for a full refund, including any shipping costs. Items must be in the same condition they were when leaving our warehouse.
Changed Your Mind
If you choose your mind any any time within 30 days of delivery of an item we will offer a full refund for the product. Shipping fees are non-refundable. Items must be in the same condition they were when leaving our warehouse.
Items showing minor signs of use (e.g box is open, optic was mounted once, missing box/manuals etc..) will incur a restocking fee of 20%.
Heavily used or damaged items cannot be returned. If in doubt, let us know and we’ll ask for photos to give you an idea of whether a return is possible.
If a shipment is returned to us because it could not be delivered, or from an FFL because of a failed background check or incomplete transfer, we reserve the right to retain a 20% restocking fee from any refund we may provided.
Damaged in Transit
You can find more information, and options, at the following page: My Order was Lost/Stolen/Damaged in Transit
For items that are defective, you must work directly with the manufacturer to have this resolved. If you are unable to locate the manufacturers contact information reach out to us and we'll help out.
If a manufacturer does not offer a warranty of at least 30 days, contact us and we'll help out.
Special Exception: Ammunition, Tannerite, Aerosols/Liquids/Powders - No Returns
All sales of Ammunition, Tannerite and Aerosols/Liquids/Powder are final. No returns are accepted due to safety reasons and shipping restrictions on these items.
Special Exception: Firearms - No Returns Once Transferred is Completed
Once a firearm transfer has been completed it cannot be returned due to a combination of potential safety reasons, and changes in UPS and FedEx shipping policies that make it not possible for a non-FFL holder to submit a return. It is extremely important that you full inspect firearms while they are in the custody of your FFL, looking for any damage or issues such as incorrect product model, or may have buyers remorse.
Special Exception: Flamethrowers - No Returns Once Opened
Once a flamethrower has been opened, or used, we are no longer able to accept returns on these products as we cannot guarantee that they can be safely shipped or handled.
Shipping and AfterShip insurance fees are non-refundable.
Step 2 - Request a Return
Go to our returns page to request a label - https://saintbarbs.returnscenter.com/
Step 3 - Ship your items back to us
Please use the packaging it arrived in, if possible, and ensure all items are included (along with the return information).
Returns must be shipped within 2 weeks of your return being approved. If they are not shipped within those 2 weeks, the return will be cancelled and cannot be resubmitted.
Step 4 - Your Return is Processed
Once your return is received, we may take up to 10 business days to process your items.
Step 5 - Refund or Replacement is Sent
Once processing is completed, we will send your replacement, or refund to your original payment method.