To request a return go here: https://saintbarbs.returnscenter.com/
We want to ensure you are confident ordering from us, and that if something goes wrong we will work with you to make it right. Because of the nature of some of the items we sell, and the complex shipping requirements, unfortunately not everything can be returned.
You can also only submit one return per order, so please make sure you include all items to be returned when submitting and shipping your return.
We Screwed Up
If we sent the wrong item, or quantity, you can return this to us at any time within 30 days of delivery for a full refund, including any shipping costs. Items must be in the same condition they were when leaving our warehouse.
Changed Your Mind
If you choose your mind any any time within 30 days of delivery of an item we will offer a full refund, including any shipping costs. Items must be in the same condition they were when leaving our warehouse.
Items showing minor signs of use (e.g box is open, optic was mounted once etc..) will incur a restocking fee of 10%.
Heavily used or damaged items cannot be returned. If in doubt, let us know and we’ll ask for photos to give you an idea of whether a return is possible.
Special Exception: Ammunition, Tannerite, Powder
We currently follow the industry standard policy of not allowing returns on ammunition or Tannerite. We’re exploring options to make exceptions for this, but right now that is just not possible for safety reasons and due to the complex carrier requirements for shipping ammunition.
If a shipment is returned to us because it could not be delivered, or from an FFL, we reserve the right to retain a 10% restocking fee from any refund we may provide.
Damaged in Transit
Every order we ship includes insurance. Submit a request through our Contact page and we will be in touch with next steps.
First step is to reach out to the manufacturer, as each manufacturer has a different warranty claim process. If you get stuck please contact us and we will do what we can to help.